客户服务顾问岗位职责
在当下社会，越来越多人会接触到岗位职责，岗位职责主要强调的是在工作范围内所应尽的责任。那么制定岗位职责真的'很难吗？下面是小编收集整理的客户服务顾问岗位职责，仅供参考，大家一起来看看吧。
1、负责解答手续办理进程情况（保险，延保，金融）；
2、负责相关部门沟通联系，收集所需资料，完成相应工作；
3、负责解答客户流程的相关问题。
4、完成领导布置的其他工作。
Provide assistance to our clients by replying to product, after-sales, Corporate enquiries through emails and phone calls in a timely and professional manner demonstrating luxury through service;
Accurately track client details and requests using CRM systems;
Understand Moncler client’s needs, experiences and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholders;
Work to improve Client Service processes, communication, tools at a regional level
Responsible for client service for e-commerce/digital campaign or ongoing project
Chinese native speaker with excellent communication skills
Proficient in English and Cantonese with both excellent verbal and written skills
3 years experience in a Customer Service role, e-commerce experience preferred
Natural flair for dealing with people, empathy and intuition
Action-oriented and drive for results, excellent team player
Proficient with the use of computer and software applications
Be really passionate about the fashion industry
Previous international experiences both in professional and non-professional contexts are considered a plus
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