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商务英语岗位能力培训考试
导语：随着我国加入世贸组织，涉外商务活动日益频繁，各地对熟练掌握商务英语的国际商务人才的需求显得几位迫切。因此为满足企事业单位对涉外岗位人员英语能力测评的需要，促进涉外人员岗位能力的提高，人力资源和社会保障部教育培训中心和上海交通大学教育集团推出面向全国的商务英语岗位能力培训项目(英文简称CBET)。该培训共分三级：商务英语岗位能力(一级)(CBET1)，商务英语岗位能力(二级)(CBET2)和商务英语岗位能力(三级)(CBET3)。
小编为了方便大家了解商务英语岗位能力培训考试，整理了其考试大纲和样题，大家来了解吧
大纲：
一、 考试目的
根据大纲要求，检查考生在经过培训后是否具备大纲所规定的各项语言技能和商务知识。凡通过商务
英语岗位能力(三级)考试的考生(含笔试与口试)，可获得由国家人力资源和社会保障部教育培训中心颁发的“商务英语岗位能力(三级)合格证书”。
二、 级别描述与考试对象
本级别考试是为满足涉外商务工作人员所需要的英语水平而设立的。通过商务英语岗位能力(三级)考试的考生能够运用商务英语从事基本的涉外商务工作，参加本考试的考生应掌握 1,500 左右的核心商务词汇和基本的商务功能模块知识。
本级别考试对象为：
有意从事涉外商务工作的高等院校学生(尤其是高职院校学生)、涉外商务从业人员和其他社会人员。
三、 考试性质
本考试是岗位能力水平考试，是一种测试应试者单项和综合商务语言能力的尺度参照性标准化考试，主要测试考生在涉外商务工作环境中应用英语的能力。
四、 考试形式与范围
本考试分为笔试与口试两项，笔试包括听力、阅读、写作三部分;口试由两位考生配合进行。
笔试考试时间为 120分钟，其中听力部分为 30分钟，阅读部分为 50分钟，写作部分为 40分钟。
口试考试时间为 12分钟(两位考生的考试时间)。
本考试涉及语言和商务两方面的内容。语言方面测试考生在涉外商务工作环境中英语听、说、读、写能力;商务方面测试考生对基本涉外商务功能模块知识的掌握，重点考察考生运用英语处理基本商务业务的能力。
五、 考试培训
本考试培训由国家人力资源和社会保障部教育培训中心“商务英语岗位能力培训项目办公室”指定的各高等院校和培训机构实施。
六、 考试时间与地点
商务英语岗位能力(三级)考试每年举办 2 次，暂不设全国统一考试时间，各地指定考试点的具体考试时间由国家人力资源和社会保障部教育培训中心“商务英语岗位能力培训项目办公室”安排，考试一天完成，上午笔试，下午口试(口试也可在培训过程中以学业测评的形式进行)。商务英语岗位能力(三级)考试在各地指定考试点进行。
七、 考试命题
考试命题由国家人力资源和社会保障部教育培训中心“商务英语岗位能力培训项目考试委员会”负责。
八、 考试内容
(一)语言测试方面
考试从听、说、读、写四方面测试考生的商务英语应用能力，具体要求如下：
1 听力
能够听懂语速为 120 词/分钟左右的商务会话或陈述，能掌握其要点和相关细节，并领会说话人的真实意图。内容涉及接听电话、约会安排、招聘面试、会议组织、产品描述、价格谈判等商务活动。
2 阅读
能读懂商务信函、广告、备忘录、便条、通知等商务材料，能运用有效的阅读技巧，掌握中心意思，理解主要事实和相关细节，并能够进行归纳推理。阅读速度为 70词/分钟左右。
3 写作
能够在规定的时间内完成两个任务：1)撰写一篇内部通信(包括便条、留言、备忘录或电子邮件)，字数为 30-40;2)撰写一篇常见商务信函，字数为 70-90。内容完整，格式正确，语言准确，语意连贯。能够运用基本的写作技巧。
4 口语
能够在日常接待、会议安排、产品描述、业务联系等涉外商务活动中进行一般交流。表达清楚、流畅，能够较好地运用会话策略，准确表达意见、观点、情感等。
(二)商务功能模块知识方面
1 日常办公
1. 电话接听
2. 邮件收发
3. 设备操作
4. 办公采购
6. 约见登记
7. 公司接待
8. 工作日志
9. 会议筹备和记录
10. 公司介绍
11 人力资源
12. 求职面试
13. 岗位描述
14. 劳动合同
15 市场营销
16. 市场调研
17. 产品介绍
18. 零售终端
19. 国际贸易
20. 商品报关
21. 资信调查
22. 贸易合同
23. 检验和索赔
24. 金融财会
25. 财务报销
26. 银行服务
27. 保险基础
28. 股票市场
九、 考试组织机构
由常设的国家人力资源和社会保障部教育培训中心“商务英语岗位能力培训项目办公室”负责组织全国的培训、命题、考试、阅卷和颁证工作。由来自相关行业和高校的专家组成专家委员会，指导考试和培训工作。获得“商务英语岗位能力培训项目办公室”指定的各地高校和培训机构可申请设立项目培训点和考点。“商务英语岗位能力培训项目办公室”对各指定项目培训点和考点实行年审和动态管理。
十、 考试成绩和合格证书
考试分为笔试和口试两部分。笔试总分为 100 分，成绩 60 分以上(含 60 分)为通过;口试总分为100分，成绩 60分以上(含 60分)为通过。考生可同时报考笔试和口试部分或单独报考其中一部分。每次考试后，考生可获得相应成绩报告单。两年内，笔试和口试均通过的考生可获得国家人力资源和社会保障部教育培训中心颁发的合格证书。
十一、 考试培训教材
本考试培训指定教材和配套教材由国家人力资源和社会保障部教育培训中心“商务英语岗位能力培训项目办公室”负责组织专家编写，并由上海交通大学出版社出版。
样题：
1
笔试样题 (部分)
2
Part I LISTENING ( 30 minutes )
Section A
Questions 1 – 10
z For questions 1 – 10, you will hear ten short recordings.
z For each question, mark one letter (A, B or C) for the correct answer.
z You will hear the ten recordings twice.
1. What interest rate did the man’s investment receive this year?
A. 4%
B. 4.5%
C. 5%
2. Whom does the visitor want to see?
A. Mr. Anderson
B. Mr. Adamson
C. Mr. Handsome
3. How long will the shipment take to arrive?
A. 4 days
B. 5 days
C. 6 days
4. Which set of information is unavailable?
A. information about salespeople
B. information about products
C. information about outlets
…
Section B
Questions 11 – 15
z Listen to the recording about part of a job interview.
z For questions (11-15), mark one (A, B or C) for the correct answer.
z You will hear the conversation twice.
11. Mr. Zhang thinks everyone in the company should
A. be a salesperson.
B. focus on sales.
C. support the sales manager.
12. In five years’ time, Mr. Zhang hopes to
A. become the sales expert in the company.
B. have an opportunity to work for the company.
C. become one of the sales experts in the company. CBET CBET CBET CBET
3
13. Mr. Zhang manages his stress at work by
A. reacting to any problems when he is calm.
B. cooperating with his colleagues.
C. spending more time at work.
…
Section C
Questions 16 – 20
z You will hear a line manager telephoning an HR assistant about vacancies in his
department.
z For each question (16-20), fill in the missing information in the numbered space, using
a word, numbers or letters.
z You will hear the conversation twice.
Marketing Department Vacancies
NUMBER OF VACANCIES: 16. _____________ sales promoters
SALARY: 17. Max. $ ________________
TOTAL HOLIDAY (PER YEAR): 18. ____________ days
JOB REFERENCE NUMBER: 19. ______________
LINE MANAGER: 20. _____________ Burton
Section D
Questions 21 – 25
z You will hear part of a presentation by the advisor from a job-advising center.
z For each question (21-25), fill in the missing information in the numbered space using
one or two words.
z You will hear the recording twice.
TIPS FOR A SUCCESSFUL JOB INTERVIEW
Demonstrate to the interviewer you can be 21. ______________.
Don’t smoke or 22. _______________.
Speak clearly and 23. _______________.
When you are asked about your previous
employer,
24. say something _____________.
Keep your 25. ______________. CBET CBET CBET CBET
4
Part II READING (50 minutes)
Section A
Questions 26 – 37
Directions: Choose the best answer for each statement from the four choices marked A, B, C and
D, and mark the corresponding letter on the Answer Sheet.
26. In the l970s and 1980s, the government’s policies stopped many multinational
companies from trading in India.
A. economic B. economical C. economics D. economist
27. Staff must not bring their own disks to work, they infect the system with a virus.
A. In the case B. in case C. in any case D. at case
28. To finish the big order before the deadline, our department has several new staff.
A. taken on B. taken up C. taken out D. taken off
29. I don’t think we will make a profit next year, but we hope to at least .
A. go bankrupt B. break even C. break balance D. break cost
30. please find this cover letter along with my CV and two letters of reference.
A. Enclosing B. Enclosure C. Enclosed D. Been enclosed
…
Section B
Questions 38 – 47
Directions: Read the following passage. Fill each gap with the best answer from the four choices
marked A, B, C and D, and mark the corresponding letter on the Answer Sheet.
PR Coordinator Wanted
Ericsson is a world-leading provider of telecommunications equipment. PR and publicity
play an essential part in ensuring our sustainable (38) ______ and this is a good opportunity that
(39) ______ also be the beginning of a career in Public Relations.
(40) ______ directly to our PR Manager, you will support a number of regional, national and
local PR events. Handling media inquires (41) ______a daily basis and making appropriate
response under the guidance of PR head are all included in (42) ______.You will serve as a bridge
between external agency and internal parties and (43) ______ other duties of the department as
assigned. ….
38. A. gain B. development C. increase D. improvement
39. A. need B. ought C. could D. has to
40. A. Reporting B. Reported C. Report D. Being reported CBET CBET CBET CBET
5
41. A. on B. in C. above D. up
42. A. this B. its C. those D. theirs
43. A. solve B. perform C. cope D. deal
…
Section C
Questions 48 – 55
Directions: Read the following business materials. For each one, there are four statements
describing it. Choose the best statement from the four choices marked A, B, C and D to match it.
Then mark the corresponding letter on the Answer Sheet.
Question 48
A. The meeting will review the company’s plans for the future.
B. The meeting will review the achievement of the sales team.
C. The meeting will review the proposed changes to a document.
D. The meeting will propose changes to a document.
Question 49
A. Staff are asked to leave completed document at the Information Desk.
B. Staff are asked to leave completed document with the Training Manager.
C. Staff are asked to leave completed document with the Reception staff.
D. Staff are asked to leave completed document with themselves.
…
Section D
Make any comments on our sales forecast for
2010 in red pen – these will be discussed at the
next sales meeting.
Evaluation
Staff evaluation forms available from Information Desk.
Please complete and hand in at Reception Desk.
David Tom
Human Resources Development Manager
6
Questions 56-65
Directions: There are two reading tasks in this section. Please complete the tasks and choose
the best answer for each statement or question from the four choices marked A, B, C and D, and
mark the corresponding letter on the Answer Sheet.
Task One
Study results were released today for a three-year study conducted by the University of New
York looking at workplace efficiency. The study included interviews involving about 1,500
participants throughout Europe and North America. Scientists leading the study are reporting that
their results indicate that companies using flexible working hours have a huge advantage over
their competitors in productivity and efficiency.
About half of the employees in the study worked for employers that required them to work a
set schedule. These employees used only 42 percent of their working hours to work for their
companies. On the other hand, workers at companies that allowed them to choose their own
working hours used about 80 percent of their time in the office productively, an increase of almost
100 percent.
56. What is the main idea of the study mentioned in the article?
MEMORANDUM
To: Rose Goss, Personnel Manager
From: Part Brown, Vice President
Re: An interesting article
Hi Rose,
I just read this article in Business World Magazine about a study on efficiency. I thought it
might be useful to discuss the data presented in the article during our next strategy meeting.
It seems to me that this system of employees choosing their own hours would not be too
difficult to use here. It may help us with some of the productivity problems we’ve been
having. It would also probably be very popular with the employees. Finally, it could really
help us to save money. Since our revenues aren’t likely to increase this year, this could push
our profit.
Please read the article and let me know what you think before the meeting.
Thanks!
Part
7
A. Employees who choose their own schedules work better.
B. Employees do not want to have to pick their own hours.
C. It is much more productive for employers to do the scheduling.
D. If they pick their own hours, employees are much happier.
57. Why does Part Brown contact Rose Goss?
A. To ask if he has already read an article
B. To show him a book he might enjoy
C. To let him know she wrote an article
D. To ask his opinion about information in an article
58. About how much more productive are employees with flexible schedules?
A. 80% more productive
B. Twice as productive
C. 42% more productive
D. 100 times as productive
59. Which benefit of a new scheduling system does Part NOT mention?
A. It will make employees more productive.
B. It will increase the company’s profits.
C. It will make checking performance easier.
D. It will please the employees.
60. When will Rose probably reply to Part’s memo?
A. In between strategy meetings
B. Just after the strategy meeting
C. At the strategy meeting
D. Before the strategy meeting
…
Part III WRITING (40 minutes)
Section A
Question 66
Directions: Write an email of 30-40 words according to the given information, and write it on
Answer Sheet.
z You have to cancel a meeting with Anderson James, the sales manager in your company, at
very short notice. You write an email to Mr. James:
z apologizing for the cancellation
z explaining why this was necessary
z suggesting a date when you are free.
Section B
Question 67 CBET CBET CBET CBET
8
Directions: Write a letter of 70-90 words according to the given information, and write it on
Answer Sheet.
z Read the memo below from the General Manager of your company.
z Write a letter to an overseas client, Mrs Thomson:
z inviting her to the event
z giving her the date of the event
z giving details of performances at the event
z explaining what accommodation is available
z do no include any postal address
Memo
To: All Sales Staff
From: General Manager
Date: Dec. 19, 2009
Subject: 10th anniversary celebration
I believe it would be fantastic to have some of our VIP clients to join us for the grand
event we are planning.
Could all Sales staff write to their most important clients to invite them to the event.
CBET CBET CBET CBET
1
听力原文
Section A
Questions 1 – 10
z For questions 1 – 10, you will hear ten short recordings.
z For each question, mark one letter (A, B or C) for the correct answer.
z You will hear the ten recordings twice.
1.
F: I’d like some advice about my investment in HDC. I was hoping for six per cent but
it didn’t even repeat last year’s five point five per cent.
M: Well, five per cent’s not all that bad the way things are at the moment. A lot of
companies are giving far less.
2.
F: Good morning. I’m from HDC International.
M: Good morning. Welcome to our company. Can I help you?
F: I’d like to see your Marketing Manager, Mr. Adamson.
M: Just a moment. I will telephone him to come.
F: Thank you.
M: I am sorry. He is in a meeting right now. Can you wait for a few minutes?
F: Of course. Thank you.
3.
F: When are those goods arriving?
M: Well, they sent them on Tuesday and it normally takes 4 working days.
F: But Friday was a bank holiday.
M: Yes, so they should be here on Saturday then.
4.
F: Have you finished getting the information about best performance yet? I’d like to
use it at tomorrow’s meeting if possible.
M: Nearly. The data on individual sales personnel isn’t all in yet.
F: What about product categories? That’s more important.
M: No problem with that, or with the highest performing outlets. I’ve put the figures on
your desk.
F: Thanks.
2
5.
F: Did you see the memo about tomorrow’s meeting?
M: Yes, I saw it was postponed until next week.
F: Well, forget the memo, and it’s back on again at the same time.
….
Section B
Questions 11 – 15
z Listen to the recording about part of a job interview.
z For questions (11-15), mark one (A, B or C) for the correct answer.
z You will hear the conversation twice.
F: OK, let’s get started. Tell me about yourself first.
M: Well, I've always been passionate about sales. I always think that everyone in the
organization must be sales-focused. We should provide support to the sales team and our
customers. Without sales, the rest of us would not have a job. I look forward to helping
you drive sales in any way possible.
F: OK, that’s nice to hear. Why do you want to join us?
M: I know JKL is a large company, which has a good reputation. The work will be more
challenging, and I would have more scope and opportunity in your company so that I can
use my initiative.
F: Now, what is your goal for the next five years?
M: I see myself in sales. In five years’ time, I think I will have achieved a lot if you give me
an opportunity to work for you. Specifically, I hope I will become one of the best
salespeople in your company.
F: How do you manage stress in your daily work?
M: I plan ahead and manage my time well. I get along well with my colleagues. I also have a
personal rule that stops me from reacting to any problems until I feel calm about it.
F: Are you most productive working alone or in a group?
M: I need some private time for planning, but otherwise I like the activity and noise of
people around me, and I like sharing ideas. I’m a good team player.
F: What salary do you have in mind?
M: I’m aware of the range in the marketplace. I’m sure you’ll come up with a most
appropriate offer that will be based on my background and ability.
Section C
Questions 16 – 20
z You will hear a line manager telephoning an HR assistant about vacancies in his department.
z For each question (16-20), fill in the missing information in the numbered space, using a
word, numbers or letters.
z You will hear the conversation twice.
F: Human Resources, Jenny speaking.
M: Hi Jenny, this is Peter Anderson. I’m phoning about the vacancies here in Marketing
Department.
F: I’ll just take the details to put in the ad. It’s for 5 sales promoters, isn’t it? CBET CBET CBET CBET
3
M: It was 5, but we’re busier now and also 3 staff are leaving this week, so we need 9 new
people now.
F: OK. I’ll put that. And are these grade 1 posts, 14 to 15 thousand?
M: Starting salary is fourteen thousand, but I need people with experience, so we’ll pay up
to fifteen thousand three hundred and forty dollars. That’s the top grade 2.
F: Fine. What are their main responsibilities?
M: They are mainly responsible for promoting our products in the northern region.
F: How much holiday do they have every year? The usual 15 days a year?
M: Actually, the promotion staff are working longer shifts now, so they get an extra 10
days off. Together it’s 25 days.
F: OK. Do you have a reference number for these posts?
M: Yes, it’s HD zero seven zero double two.
F: Right. We’ll advertise next week, September. What start date shall I put? The 9th of
December?
M: I wanted them to start on the 1st, but your date better. So, put that.
F: And will you be their line manager?
M: They’ll actually report to Mike Burton.
F: OK. I see.
Section D
Questions 21 – 25
z You will hear part of a presentation by the advisor from a job-advising center.
z For each question (21-25), fill in the missing information in the numbered space using one or
two words.
z You will hear the recording twice.
Dress properly. Formal clothes are better than flashy or casual clothes. You want the employer to
look at you, not your clothes. Be neat and clean, with hair combed and shoes shined.
Be on time. Being on time, or even a few minutes early; demonstrate to the interviewer you can
be punctual. If you are late for your interview, your chances of getting the job are hurt.
Use good manners. Stand until invited to be seated. Do not smoke or chew gum. Sit up straight
and be alert. Be sure to thank the interviewer for the meeting.
Listen. The employer knows more about the job and the business than you do, so let him or her
do most of the talking. Listen to the questions and statements and let them determine what you
say or how you respond.
Speak clearly and confidently. Think about what you are going to say before you speak. Take
time to cover all points, answers, and questions completely.
Don’t criticize others. If you are asked about a previous colleague or employer, say something
positive.
4
Don’t be afraid. Most interviewers are patient and considerate. Be confident. You have
something to offer. Remember – the employer is looking for good workers, and you are looking
for a good job opportunity.
Keep your courage. If you don’t get the job, accept the fact that the job was probably not suited
for you or you for the company. If you made a good impression in the interview, the employer
may refer you to another employer or put your name down for future reference if another job
opportunity becomes available.
口试样题
SPEAKING Approximately 8 minutes
In this part of the test you are asked to give a short talk on a business topic. You have to choose
one topic from the two below and then talk for about one minute. You have one minute to prepare
for your talk.
PART ONE
A. What is important when recruiting a secretary?
z Work experience
z Age
z Communication skills
B. What is important when choosing a speaker for a business conference?
z Qualifications of the speaker
z Costs
z Topics covered
PART TWO
Discussion – about 4 minutes
In this part of the test, you read a scenario and some prompt material. You have one minute to read
the scenario and prompt material, and then about 3 minutes to discuss the scenario with your
partner.
Scenario
Your company is going to attend a trade fair. Talk together for about three minutes and decide
what things you need to prepare for the trade fair.
Prompt material
z Table and chair
z Computer
z Telephone
z Photocopier
z Water cooler
z Sample, catalogue and pricelist
z Fax machine
z Projector
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