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全国英语等级考试五级试题阅读理解辅导
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Text 2
It was late in the afternoon, and I was putting the final touch on a piece of writing that I was feeling pretty good about. I wanted to save it, but my cursor had frozen. I tried to shut the computer down, andit seized up altogether. Unsure of what else to do, I yanked (用力猛拉) the battery out:
Unfortunately, Windows had been in the midst of a delicate and crucial undertaking. The next morning, when I turned my computer back on, it informed me that a file had been corrupted and Windows would not load. Then, it offered to repair itself by using the Windows Setup CD.
I opened the special drawer where I keep CDs, but no Windows CD in there. I was forced to call the computer company' s Global Support Centre. My call was answered by a woman in.some unnamed, far-off land. I fred it annoying to make small talk with someone when I don' t know what continent they' re standing on. Suppose I were to comment on the beautiful weather we've been having when there was a monsoon at the otber end of the phone? So I got right to the point.
"My computer is telling me a file is corrupted and it wants to fix itself, but I don' t have the Windows Setup CD. "
"So you' re having a problem with your Windows Setup CD. " She has apparently been dozing and, having come to just as the sentence ended, was attempting to cover for her inattention.
It quickly became clear that the woman was not a computer technician. Her job was to serve as a gatekeeper, a human shield for the technicians. Her sole duty, as far as I could tell, was to raise global stress levels.
To make me disappear, the woman:gave me the phone number for Windows' creator, Microsoft. This is like giving someone the phone number for, I don' t know, North America. Besides, the CD worked; I just didn't have it. No matter how many times I repeated my story, we came back to the same place. She was calm and resolutely polite.
When my voice hit a certain decibel (分贝), I was passed along, like a hot, irritable potato, to a technician.
"You don' t have the Windows Setup CD, ma' am, because you don' t need it, " he explained cheerfully.
"Windows came preinstalled on your computer!"
"But I do need it. "
"Yes, but you don't have it. " We went on like this for a while. ,Finally, he offered to walk me through the use of a different CD, one that would erase my entire system. "Of course, you' d lose all your e-mail, your documents, your photos. " It was like offering to drop a safe on my head to cure my headache. "You might be able to recover them, but it would be expensive. " He sounded delighted. "And it' s not coveted by the warranty ( 产品保证书) !" The safe began to seem like a good idea, provided it was full.
I hung up the phone and drove my computer to a small, friendly repair place I' d heard about. A smart, helpful man dug out a Windows CD and told me it wouldn't be a problem. An hour later, be called to let me know it was ready. I thanked him, and we chatted about the weather, which was the same outside my window as it was outside his.
56. Why did the author shut down her computer abruptly?
A. She had saved what she had written.
B. She couldn't move the cursor.
C. The computer refused to work.
D. The computer offered to repair itself.
57. Which of the following is the author' s opinion about the woman at the Global Support Centre?
A. She sounded helpful and knowledgeable.
B. She was there to make callers frustrated.
C. She was able to solve her computer problem. ,
D. She was quick to pass her along to a technician.
58. According to the passage, the solution offered by the technician was __
A. effective
B. economical
C. unpractical
D. unacceptable
59. "It was like offering to drop a safe on my head to cure my headache" in the last but one paragraph means that
A. the technician's proposal would make things even worse
B. the technician' s proposal could eventually solve the problem
C. files stored on her computer were like a safe
D. erasing the entire system was like curing a headache
60. It can be inferred from the passage that the differences between the Global Support Centre and the local repair shop lie in all the following EXCEPT
A.efficiency
B. location
C. Setup CDs
D. attitude
Text2
短文赏析
本文讲述了作者在对自己认为非常满意的一篇文章收尾时，电脑出问题了，之后与全球技术支持中心的客服联络的过程。作者认为那个女客服一点都不合格，她的解释只会令人越听越糊涂。但是接下来女客服把微软的电话号码告诉作者之后，技术人员的解释依然令人费解，甚至最后试图敷衍了事。经过一番折腾之后，作者送到附近的小店里维修之后，一切恢复正常。文章带有幽默讽刺的意味，以两个人在同一地点谈论同一天气结束。
答案及解析
56.B【解析】第一段中，作者说自己想保存文件，但是光标不动了，死机了。只有把电池拔出强行关机，所以排除A，D。c中说电脑拒绝工作，不合题意。所以本题应选B。
57.B【解析】此题是有关作者态度的问题。由第5、6段可以看出女客服的回答令人很不满，很沮丧。所以本题应选B。
58.D【解析】此题问技术员的回答如何。文章中“But I do need it.”“Yes.but you don’t have it.”We went on like this for a while.Fi-nally.he offered to walk me through…可以看出“技术员最后是在敷衍作者，没有提出一个合理的解决办法”。所以本题应选D。
59.A【解析】“It was like offering to drop a safe on my head to cure my headache.”意为“就像给我提供一个保险箱放我头上来治愈我的头痛一样。”含蓄讽刺地说技术员提供的建议不可采取。所以本题应选A。
60.C【解析】由文中可知全球技术支持中心跟当地修理店的区别在于，当地修理店效率高，地点近，态度好。题目问的是除了哪个选项以外，其他都是二者的不同。所以本题应选C。
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