售后服务承诺书英文

After-sale Service Warranty within and after Guarantee Period

售后服务承诺书英文

1. Basic requirements of our after-sale service

1) If any quality problems such as design, manufacture, function or procedure occur within the

guarantee period, SCCW shall take full responsibility and bear all the economic losses incurred.

2) If any quality problems occurs within the guarantee period, SCCW shall provide on-site

service after receive the buyer’s notice in 24 hrs.

3) If any big quality problems occurs out of the guarantee period, SCCW will send maintenance

technician to provide visiting service after receive the buyer’s notice in 24 hrs and charge for a favorable price.

4) SCCW will provide a lifetime favorable price to the buyer with the materials and spare parts

used in system operation, equipment maintenance.

The above mentioned are only basic after-sale service requirements, we will make more promises related to quality assurance and operation guarantee mechanism.

2. After-sale service commitment

1) Quality and service commitment :

1.1 After-sale service department:

SCCW will set up a after-sale service department and spare parts center specified for Valin ArcelorMittal Automotive Steel Co.,Ltd Crane in Main Factory Building of Cold Rolling Project and provide professional equipment maintenance engineers.

1.2 Payment of maintenance expense:

All the maintenance expense within the guarantee period shall be borne by SCCW.

1.3 After-sale service measures within the guarantee period

The after-sale service work is an important part of our marketing and sales work. The quality of service provided will not only influence the company credit, but also closely relate to the safely running of the equipments. In order to maintain the good reputation of Hercules, SCCW will strictly observe relevant national regulations about Product-Quality Law and provide high quality products with the principle of hospitable reception, enthusiastic service, quick response and prompt resolution. We will conscientiously implement the after-sale service work in full-scale, and make commitment to our clients as follows:

1. Select and appoint engineering technicians and workers who are professionally

competent and personally committed to undertake the after-sale service work. Meanwhile set up the service office made up of chief engineer office, project office, technical center, after-sale service department and workshop specialists led and coordinated by marketing and sales department.

2. During the Valin ArcelorMittal Automotive Steel Co.,Ltd Crane in Main Factory

Building of Cold Rolling Project on-site installation and trial un, appoint specialized after-sale service personnel to work at the work place

售后服务承诺书英文 [篇2]

范本1

售后服务承诺书

凡购买我公司产品保修壹年，在质保期内出现质量问题，本公司免费维修，终身提供技术支持及配件。售后服务不受时间限制，在接到电话后立即派人解决，听取用户反馈意见并及时处理。如果您在使用我们的产品时遇到问题，欢迎随时与我们联系。

英文翻译：

after-sales service letter of commitment:

all products purchased in our company are guaranteed to keep in good repair for one year. if quality problems happen in guarantee period, our company will maintain for free. additionally, our company provides technical support and fittings for life. after-sales service isn't restricted by time and we will assign technical personnel to solve your problems immediately after receiving telephone and hear feedback idea of users and deal with them in time. if you are caught in some problems when using our products, welcome to contact us at any time.

范本2

售后服务承诺书

after sale service undertaking

浙江新天地家私秉持“全方位、高品质、快速度”的服务标准，以客户满意为目标，谨此公开承诺。

zhejiangnew world furniture uphold the principle of " a full range, high quality, fast " service standards, customer satisfaction as the goal, to the public commitment.

一、服务承诺

one, service commitment

1．我公司组建了一批强硬的应急维修服务队，有经验丰富的现场工程师和高级技师，对出现的任何问题都能在最快的时间内赶到现场，进行维修和更换。

1, our company has set up a number of tough emergency service team, on-site experienced engineers and senior technicians, arrived on the scene in the fastest time for any problems, maintenance and replacement.

2．产品交付一周内，我公司售后服务部的工作人员会根据客户的联系方式，进行电话跟踪咨询，直到客户满意为止。

2 product delivery within one week, my company after-sales service department staff can according to the customer's contact phone tracking service, until the customer satisfied.

3．所有有关于产品质量投诉，在1小时内经予答复，24小时内赶到现场，并根据投诉的.情况确定处理措施，进行维修和更换。

3 of all about product quality complaints, within 1 hours after the reply, rushed to the scene within 24 hours, and to determine the treatment measures according to the complaint, repair and replacement.

4．我公司承诺所有维修人员随叫随到，更好的为客户排忧解难。

4 i promise all maintenance personnel availability, the better for the customers.

5．保质期内有关于产品质量引发的费用，由我公司承担。

5 the warranty period on the quality of the products the costs borne by my company.

6．保质期内由于贵方的使用不当，或者是自然环境造成的我方免费提供维修，维修所用的材料和配件均只收［www.niubb.net）成本价。

6 the warranty period due to improper you use, or the natural environment caused by the us to provide free repair, the repair materials and accessories are charged only the cost price.

7．超出保修期的产品，我公司承诺终身定期上门检测和维护。

7 beyond the warranty period of the product, our company promises lifelong regular on-site inspection and maintenance.

二、运输方式

two, transportation mode

1．所有货物免费运送到客户手中，免费安装、调试及安装保养。维护人员告知客户如何of all the goods free delivered to our customers, free installation, commissioning and installation and maintenance. maintenance personnel to inform customers how to make product maintenance of common sense, until they are satisfied.

2．所有货物安装调试完毕后，由客户查看、验收后方可离开现场。

2 of all the goods after installation, check, acceptance by the customer before leaving the scene.

三、退换货物承诺

three, returned goods commitment

1．所退换产品要求具备商品完整的外包装、配件，说明书、保修卡、发票、发货单，退换原因的说明。

1 the returned products require packaging, accessories complete specification, commodity, invoice, warranty cards, invoices, returned the reasons.

2．用户在正常使用的情况下出现质量问题，在保质期内请快速与我公司取得联系，以方便用户得到及时的维修和更换。

2 user quality problems arise in the normal use condition, in the warranty period please fast contact with our company, to facilitate the users receive timely maintenance and replacement.

3．现在下列情况不能享受我公司退换承诺。

3 now the following situation cannot enjoy my company exchange commitment.

a．产品曾被非正常使用。

the a. product was not normal use.

b．非正常情况下存储、潮湿。

b. abnormal conditions, wet storage.

c．未经授权的修理、误用、滥用和改动。

c. unauthorized repair, misuse, abuse and change.

d．食物和液体溅落导致的损坏。

d. food and liquid splash damage to the.

e．产品的正常的磨损。

e. products of the normal wear and tear.

f．超出保质期。

f. beyond the shelf life.

特别注意：由于照片显示原因，无法保证页面所显示产品的颜色与产品实际颜色完全一致，我公司将尽力说明。

special note: because the photo display reasons, can not guarantee the page display product color and the true colors of the products is completely consistent, i will try to explain.

售后服务承诺书英文 [篇3]

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